Privacy Policy 

North Lanka Nature Trails values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book or participate in our birdwatching tours.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information – Name, email address, phone number, postal address, emergency contact details.
• Booking Information – Tour dates, payment details (processed securely via third-party providers), and special requests (e.g., dietary needs).
• Travel Preferences – Interests, equipment needs, and accessibility requirements.
• Website Usage Data – IP address, browser type, pages visited, and booking form submissions.

2. How We Use Your Information

We use your information to:

• Process bookings and payments.
• Communicate important tour details, updates, and confirmations.
• Provide customer support before, during, and after tours.
• Customize experiences based on your preferences.
• Meet legal and safety obligations (e.g., emergency contacts).
• Improve our services and website.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. We may share your information only when:

• Required to complete your booking (e.g., with hotels, transport providers, permit authorities).
• Necessary for legal or safety reasons.
• You have given explicit consent.

All third-party service providers are required to handle your data securely and only for the purpose of delivering their services.

4. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Payment processing is handled via secure, PCI-compliant providers, and we do not store your full payment card details.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your booking and provide services.
• Meet legal, accounting, or reporting obligations.
• Maintain customer relationship records (unless you request deletion).

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your data.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent for certain uses of your data.

To exercise these rights, contact us at [Your Email Address].

7. Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience, analyze traffic, and remember your preferences. You can disable cookies in your browser settings, but some features may not work correctly.

8. International Data Transfers

If you are booking from outside our operating country, your data may be transferred to and stored in our base country. We will take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised “Last Updated” date. Continued use of our services after changes means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: Royalnorthlogistics &@gmail.com